Cambrils. Escola d'hostelaria. Talk.

Cambrils. Escola d´hostelaria. Talk.   Symposium on  restaurant and tourist 2010. 11:30am Talks on the most common disputes that consumers have and how these complaints are handled. The focus of the talk about the rights and duties of consumers are oriented towards the tourism theme, since the profile of the recipients of the talk are the same students in the school catering Cambrils. It will cover topics such as queries that are performed in Cambrils, as steps and procedures, what mechanisms exist to prevent the need to make a complaint, the importance of good information to consumers. Where should we go to complain to us about a consumer issue and what procedure is followed. Etc. The talk will be given by the head of the OMIC Cambrils Veronica Galiana and Section Chief of Consumer Agency Catalan Consumer Tarragona, Montserrat Guell.

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